Contact Us

Reception

  • 916 345 1827 (Landline Phone)       
  • 916 345 0350 (WhatsApp Reservations)
  • 916 122 2799 (WhatsApp Reception)

Email

reservas@casajanaab.com

Address

2a. Norte Poniente Avenue #5, "La Cañada" ecotourism center. CP 29960, Palenque, Chiapas, Mexico

Service hours:

  • 24-hour reception
  • Reservations: 08:00 am to 06:00 pm from Monday to Saturday.

Frequent questions

  • Can I check in in the morning?

    If we have rooms available at that time, we will gladly assign it to you, otherwise, we can store your luggage, since we have a storage service for it, in case you want to take advantage of the day on a tour.

  • Can I check in at night?

    The reception is 24 hours a day, so there will be no problem with your arrival time.

  • How can I get there if I don't travel by car?

    You can reach Casa Janaab on foot, leaving the ADO bus terminal, cross the avenue and go to Calle de la Cañada, at the end of that street you will find the Hotel Maya Tulipanes, we are located at the back.

  • Is there wifi in public areas?

    Yes, in public areas and rooms.

  • What does shared room mean?

    It means that the room is shared with other guests, who book the same type of room.

  • What does shared bathroom mean?

    It means that the bathroom is located outside the room, and is shared with other guests booking the same room type.

  • Do you have extra beds?

    We do not offer extra beds, due to limited space in the room

  • Do you have designated smoking areas?

    No.

  • Do the rooms have air conditioning?

    All rooms have mini-split air conditioning

  • Is there a cost to store luggage and use the showers after check-out?

    Yes, it has an additional cost, it is called EXTENSION OF SERVICES, this has a cost of $90 per person, you can use Wifi, kitchen, shower.

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